Social Media

We provide full service social media facility for clients to grow connections and engagement around their organic social community. We offer a complete suite of strategy, planning, creative, content creation, dashboard management and analytics.

Onboarding and planning: evaluating current social media performance, scoping / refining communities, defining social customer service policy and software migration.

Social brand voice: Defining tone of voice and brand character for content curation, customer support and community engagement.

Content campaign management: Annual (quarterly) outbound content planning, including origination, delivery and analytics. Content origination covers the span of white papers, static creative, animation and video.

Social analytics / optimisation: Monthly / quarterly social performance reporting, including social listening and competitor insights. Deeper social listening analytics available on specific request, subject to additional software licencing costs.

Paid social campaigns: Facebook campaign management, with real time metrics and daily creative rotation to optimise performance.